Complaints

We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise
that there may be times when our customers may not be completely satisfied.


To ensure we are able to put things right as soon as we can, please read our complaints procedure below and
we will respond promptly to ensure complete satisfaction.


As soon as possible after the completion of the works, please inspect the work to ensure everything has been
carried out to our usual high standards.


In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you
can in order that we can rectify any problems as soon as possible. Either call, write or email us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to
remedy any issues raised.


Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted
trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot
remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so
please contact Which? Trusted Traders in the first instance on 029 2267 0040.

Last updated: 25 July 2023

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Smart Gas Solutions Edinburgh

Smart Gas Solutions Group Limited. Registered Office Address 14 Lugton Circle, Edinburgh, EH17 8GT Company Number: SC626257. Registered In Scotland.

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3 Salisbury Place
Edinburgh, EH9 1SL
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Heating and Gas engineers that are top rated Edinburgh Trusted Traders

© 2024 All Rights Reserved | Smartgas Solutions Group Ltd (FRN 927437) is an Introducer Appointed Representative of Tradehelp Ltd , who are authorised and regulated by the Financial Conduct Authority (FRN 679812). Smartgas Solutions Group Ltd introduce customers to Tradehelp Ltd and do not receive a fee for the introduction. Tradehelp Ltd are a credit broker, not a lender, and offer loans from Tradehelp Ltd, a trading style of Tradehelp Ltd authorised and regulated by Financial Conduct Authority (FCA). Finance options are offered subject to eligibility and credit check, which must be completed before commencement of works. A 14-day cooling off period applies to all financing applications. If the agreement is cancelled within 14 days, alternative payment of the full outstanding balance must be made.