We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise
that there may be times when our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and
we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been
carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you
can in order that we can rectify any problems as soon as possible. Either call, write or email us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to
remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted
trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot
remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so
please contact Which? Trusted Traders in the first instance on 029 2267 0040.

Last updated: 25 July 2023