Out Of Hours Emergencies

PLEASE READ CAREFULLY

An emergency is

1. A leak that cannot be contained and is causing significant damage.
2. A toilet that is not working, and it is the only toilet on the property (please note: if it is simply not flushing, a bucket of water can be used to flush the toilet pan). If the toilet is blocked, a drain specialist might be able to attend.
3. No heating or hot water where there is a vulnerable person in the property, e.g. a baby, elderly person or someone with disabilities.
4. CO alarm sounding.

• Read more on some basic troubleshooting tips and solutions.

We don’t need to attend

1. If there is a smell of gas, then please call SGN on 0800 111 999
2. If there is no water to the property, and the surrounding properties are also without water. Scottish Water can be contacted on 0800 077 8778 to see if there is a local problem

All call-outs that we attend will be charged at double our standard hourly rate.

DO YOU HAVE AN EMERGENCY AND THE OFFICE IS CLOSED?

If yes to both, then please call 0131 563 9319. Please note that calls will not be answered between 10 pm and 7:30 am.